At Evorzonha, we want you to feel confident in your purchase. If you are not completely satisfied, we’re here to help.

📦 1. Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in original condition
  • The item must be in its original packaging
  • Proof of purchase (order number or receipt) is required

Please note: Items that are used, damaged by misuse, or not in original condition may not be eligible for a refund.

🚚 2. Return Process

To initiate a return, please contact us first:

📧 [email protected]

whatsapp+8618602678299

Please include:

  • Your order number
  • Reason for return
  • Photos (if the item is damaged or defective)

Once approved, we will provide return instructions.

⚠️ Do not send items back without contacting us first, as unauthorized returns may not be accepted.

💰 3. Refunds

Once your return is received and inspected:

  • Approved refunds will be processed within 3–5 business days
  • Refunds will be issued to your original payment method

Please note:

  • Shipping fees are non-refundable (unless the return is due to our error)
  • Processing time may vary depending on your bank or payment provider

🔁 4. Exchanges

We only replace items if they are:

  • Defective
  • Damaged during shipping

If you need an exchange, please contact us with photos, and we will arrange a replacement if applicable.

📭 5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items

🌎 6. Order Issues & Delivery

If your order arrives:

  • Damaged
  • Incorrect
  • Missing items

Please contact us within 48 hours of delivery, and we will resolve the issue promptly.

⚠️ 7. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Used or altered products
  • Items not in original condition
  • Clearance or final sale items (if applicable)

📍 8. Remote Area Shipping Fees

For certain locations (such as Alaska, Hawaii, and remote regions), additional shipping fees may apply.

If an extra shipping fee is required:

  • We will contact you before shipping
  • You may choose to proceed or cancel for a full refund

⚖️ 9. Responsible Use Notice

Our products are intended for lawful and humane use only.

Customers are responsible for complying with local wildlife laws and regulations. Improper use of the product does not qualify for a refund.

📩 10. Contact Us

If you have any questions about returns or refunds, feel free to contact us:

📧 [email protected]

whatsapp+8618602678299